Service Coordinator I (Finance)
Why Join Us?
At Hexagon Manufacturing Intelligence, we help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. As part of a global leader in measurement technologies, you'll collaborate with innovative teams, support advanced service operations, and contribute to shaping a smarter, more sustainable future.
About the Role
The Service Coordinator provides frontline support for Hexagon's service operations, ensuring that customer requests, field service scheduling, and administrative processes are managed efficiently and with a strong focus on customer satisfaction. This role is central to coordinating communication between customers, field service engineers, and internal teams.
What You'll Do
- Coordinate scheduling of field service engineers for customer site visits, installations, repairs, and preventive maintenance.
- Act as the primary point of contact for customers, ensuring timely updates and professional communication regarding service requests.
- Process service orders, track job progress, and update records in the service management system.
- Collaborate with regional managers and service engineers to prioritize requests and allocate resources effectively.
- Maintain accurate documentation, including service reports, parts usage, and invoicing details.
- Support continuous improvement initiatives that enhance service quality, efficiency, and customer experience.
- Assist with reporting and metrics tracking for service operations.
Qualifications
- Associate's or Bachelor's degree in Business, Administration, or related field; or equivalent work experience.
- Previous experience in service coordination, customer support, or scheduling preferred.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office applications; experience with ERP or service management software is a plus.
- Ability to work effectively with customers, engineers, and cross-functional teams.
Work Environment
- On-site office environment with frequent use of computers, phones, and standard office equipment.
- Regular communication with customers and field service staff, requiring strong interpersonal skills.
- Occasionally may require visiting customer facilities or service areas.
- Normal office noise levels; factory visits may involve moderate noise.
- Some travel (up to 10%) may be required to support service operations
What We Offer
- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive healthcare benefits (medical, dental, vision) including Health Savings Accounts (HSA) with employer contributions.
- Paid time off (PTO), holidays, and parental leave.
- 401(k) retirement plan with generous company match.
- Tuition reimbursement and professional development programs.
- Employee assistance program, life insurance, disability coverage, and more.
