Provider Team Coordinator - Emergency Medicine - MarinHealth Medical Center (Information Technology)

Greenbrae, CA - Seeking Provider Team Coordinator

Everybody Has A Role to Play in Transforming Healthcare

As a Provider Team Coordinator, you play a critical role by performing tasks to support the delivery of care, working with the provider team to coordinate patient care, and enhance the efficiency of the provider team and department. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.

Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Help facilitate the following duties to help the flow of the department.
• Facilitate patient flow in the department.
• Assist with calling patient families.
• Assist with calls to clinics and other hospital facilities.
• Assist with taking messages and directing messages to appropriate people in the department.
• Respond to nurse call lights and then inform the appropriate staff of patients' needs.
• Provide comfort items to patients (water, blankets, etc.) with physician/RN approval.
• Retrieve wheelchairs and return to appropriate locations.
• Call lab/radiology to inquire about lab results.
• Communicate with RN regarding patients ready for discharge that all results are completed, and patient is ready for re-evaluation.
• Patient Communication and Relations
• Identify patients in the department for patient experience assessment.
• Conduct rounding in the department to assess patient needs for comfort items, experience during their visit, and provide service recovery as is within the non-clinical scope of the role.
• Provide feedback and service recovery input to the clinician staff and department as appropriate.
• Educate patients on the hospital or system's patient satisfaction survey process and timing.
• Extend outreach to patient's post-visit (phone call or digital communications) to assess their experience and to provide service recovery or feedback to clinician and department team where necessary.
• Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.
• Patient Experience Surveys
• Obtain and trend Press Ganey or similar patient experience data and results per hospital or system measures.
• Provide results and analysis of trends for operational improvements to the leadership team.
• Clinician observation
• Provide feedback in written and oral communication to clinicians, department staff, and leadership in efforts to improve patient satisfaction measures regarding provider interaction.
• Practices regular communication with care team members to provide feedback around process improvement of services offered that can better serve the patient and increase effectiveness of the role.
• Frequent touch bases with Program Manager and Medical Director and assistance with other duties as assigned for participation in hospital patient experience initiatives.
• Performs duties under compliance with HIPAA and understands the importance of protecting patient information.
• Maintains documentation of all patient encounters in excel or software-based program and completes reporting requirements according to program standards.
• Attends and represents the organization at trainings and meetings at the request of or with the approval of supervisor.
• Fully discloses relevant training, experience, and credentials to help patients understand the scope of their services. The Vituity Provider Team Coordinator is not qualified to provide and refrains from any activity that could be construed as clinical in nature.
• Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of patient satisfaction metrics.
• Meets department/organization quality goals.

Required Experience and Competencies

• High school diploma or GED equivalent required.
• Experience in hospitality industry and/or familiarity with patient satisfaction/experience preferred.
• Professional demeanor with strong interpersonal and communication skills.
• Excellent organizational skills.
• Knowledge of facility and OSHA safety rules and procedures.
• Knowledge of HIPAA regulations.
• Knowledge of Privacy Policies regarding PHI and HIPAA set forth in the Privacy Policy Manual.

The Practice

MarinHealth Medical Center - Greenbrae, California

• Level III Trauma Center, STEMI Receiving Center, and Stroke Center.
• 200-bed facility with a 32-bed Emergency Department.
• Annual volume of 42,500 with approximately 120 patients per day.
• Strong call group support with consultants and hospital administration.
• Top 5% of Hospitals Nationwide (2024); "A" Grade - Overall Hospital Safety (2024) from The Leapfrog Group.

The Community

• Greenbrae, California, is a picturesque community nestled along the Marin County coast, offering a blend of suburban charm and natural beauty.
• Just minutes from San Francisco, it boasts stunning views of the San Francisco Bay, with landmarks like the Marin Headlands and Mount Tamalpais State Park nearby for hiking, biking, and exploring.
• The charming neighborhood offers a serene atmosphere while being close to Marin's vibrant cultural scene and fine dining.
• The weather is typically mild, with Mediterranean-style summers and cool, foggy winters, perfect for outdoor living.
• Greenbrae's strong sense of community, excellent schools, and proximity to major employers and attractions in San Francisco make it an ideal place to live.

Benefits & Beyond*

Vituity cares about the whole you. With our unsurpassed benefits package and superior choices, we support your needs of today and your plans for the future. We are mindful of what matters most.

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Student Loan Refinancing Options.
• EAP, travel assistance and identify theft included.
• Wellness program.
• Commuter Benefits Program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Salary range for this role is $19.00 per hour.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.