Service Advisor (Personal Services)
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:
- Full Benefits Package Including 401(k) Plan
- Orthodontic Coverage
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Fertility Assistance
- Relocation Opportunities
- Paid Uniforms
- Boating Discounts
- Tuition Reimbursement Program
- Tool Repurchasing Program
- ABYC Training
The Service Advisor is responsible for providing support to the Service Team and customers. Responsibilities include liaising with customers and determine needs, providing clear and precise instructions on the work order for the technician, estimating and scheduling the work required, following through to make sure the work is completed correctly the first time in a timely manner and invoicing and collecting payment in a prompt and timely manner prior to vessels departure.
Essential Duties and Responsibilities
- Provide support to Service Team and customers
- Create and maintain work orders in the system
- Order, return, receive, and dispatch parts to appropriate department
- Monitor purchasing trends
- Source new suppliers that are cost efficient and high quality
- Manage inventory as per Just in Time process (JIT)
- Encourage sales and act as liaison with customers where appropriate
- Assign parts and purchases to the appropriate vessels/tickets
- Determine all needs and communicate effectively with customers
- Provide clear and precise instructions on the work order for technicians
- Estimate and schedule all required work
- Ensure all work orders are completed in a timely manner
- Generate invoice for all work provided by service departments
- Collect payment in a timely manner
- Continuously meets ongoing company goals
- Strong computer skills (Microsoft Office - Outlook, Excel, PowerPoint, Word)
- Available to work overtime when required to meet deadlines
- Other duties as assigned by Manager
Safety and Environmental Responsibilities
- Follow SHM Safety and Environmental rules and complete required related training.
- Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
- Report all accidents, injuries, spills and near misses immediately.
Technical and Physical Requirements
- High school diploma or equivalent
- Prior marina experience preferred
- ABYC and/or manufacturer certifications preferred
- Ability to sit or stand for long periods of time
- Ability to lift 20 pounds
Minimum Soft Skills Qualifications
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
- Follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Provides responsive service to our teammates and members
- Continuously puts forth the extra effort to accomplish duties
- Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
- Works to build high performing teams while taking an interest in teammates' professional development
- Organize, plan and manage teammates and processes efficiently
- Unfailing commitment to continuous learning and growth
- Acts with integrity and is open to feedback from all teammates
- Willingly coaches teammates through change and leads all situations with positivity
The Company
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.
