Server (Temporary Assignment) (Finance)

Job Description Summary

Take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently and when necessary, take Room Service Orders. Collect payments. Assist in the maintenance and set up of the restaurant area and equipment.

Job Description

Standard

Specifications: Requirements are representative of minimum levels of knowledge, skill/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Qualifications

Essential:

1) Minimum 21 yrs of age to serve alcoholic

beverages

2) 2yrs experience as a fine dining server

3) Ability to satisfactorily communicate in English with guests, management & co-workers to their understanding

4) Ability to provide legible communication

5) Ability to compute basic mathematical calculations

6) Exert physical effort in transporting trays/supplies (5 lbs to 25lbs)

7) Endure various physical movements throughout the work areas

8) Reach 72 inches high

9) Remain in a stationary position for 8-10 hours throughout work shift

10) Ability to input and access information in the property management system/computer/point of sales system

Desirable: 1) High school graduate, some college

2) Certification of previous training in liquor, wine

and food service

3) Previous culinary training

4) Ability to communicate in a second language

5) Certification in alcohol awareness program

6) Certification in CPR

7) Prior guest relations training

8) Computer training

9) Food handling certificate

Skills: Essential:

1) Ability to understand guests' service needs

2) Ability to be well organized, maintain

concentration and think clearly when providing service to guests within any given period of time

3) Ability to focus attention on details

4) Ability to upsell restaurant menu items, beverages and wines

5) Ability to access and input information into P.O.S. system

6) Ability to maintain good coordination and timing while serving orders quickly

7) Ability to exert physical effort in transporting food and beverage to guests

8) Ability to endure abundant physical movements throughout the work areas

9) Ability to perform job functions with minimal supervision

10) Ability to work cohesively with co-workers as part of a team

Essential Job Functions:

1) Maintain complete knowledge of, comply with, and perform according to all service/ departmental/hotel/company policies, procedures, requirements, specifications and standards

2) Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant

3) Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant

4) Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list

5) Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation

6) Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons

7) Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

8) Maintain complete knowledge of P.O.S. and manual systems

9) Meet with Restaurant Manager/Shift Supervisor to review assigned areas, review anticipated business levels, changes and other pertinent information

10) Complete opening side duties:

11) Check quality and amount of all restaurant stock and supplies using checklist

12) Fold napkins

13) Requisition all necessary supplies and transport from storeroom to restaurant

14) Set up all condiments and beverages (non-alcoholic)

15) Ensure a sufficient supply of all silverware, glassware and chinaware for service

16) Prepare all cold food items (fruits and salads)

17) Check cleanliness and condition of assigned station and service areas; rectify any deficiencies

18) Set up side station with supplies and equipment

19) Prepare service carts, dessert table/carts and cordial cart with specified tools, wares and equipment

20) Organize assigned station and ensure readiness prior to guest arrival

21) Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables

22) Review & memorize daily specials and maintain awareness of 86'd items throughout the shift

23) Take guests' food and beverage orders, utilizing upselling techniques

24) Record order of guest

25) Input order into system and ensure transmission of food orders is verified by kitchen

26) Legibly document orders when system is down and distribute food orders to kitchen

27) Retrieve all alcoholic beverage items from bar and serve to guest

28) Open and serve wine/champagne bottles

29) Make all varieties of coffee and side dishes, i.e., toast, etc.

30) Take & deliver food and beverage orders in Hotel lounge

31) Serve as runner between kitchen and dining room, delivering food to guests' tables

32) Serve all food courses and non-alcoholic beverage items to the guest

33) Assist Bartenders and Cocktail Servers

34) Anticipate guests' needs, respond promptly, and acknowledge all guests however busy and whatever time of day

35) Maintain positive guest relations at all times

36) Be familiar with all hotel services/features and local attractions/activities and respond to guest inquiries accurately

37) Handle guest complaints to ensure complete guest satisfaction

38) Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas

39) Guide the activities of the assigned Busperson to ensure optimum service to guests; Assist Busperson

40) Clear each course

41) Remove soiled wares from tables and transport to break down/dishwashing area

42) Properly crumb tables after the entrée course is removed

43) Present finger towels for specified situations

44) Present dessert menu and describe items, present dessert cart to each table; describe selections and make suggestions; serve guests' selections from dessert cart. Input charges on guest check

45) Present cordial cart and offer selections; Decant port. Serve orders.

46) When requested, total all charges and present guest checks; process payments through the Cashier

47) Adhere to payment, cash handling and credit policies/procedures

48) Extend appreciation for guests' patronage

49) Clean and reset tables immediately after guest departs

50) Collect and report tips at the end of the assigned shift

51) Complete closing side duties:

52) Properly store all reusable goods

53) Break down all goods

54) Clean all equipment

55) Restock items for next service

56) Remove all dirty linen

57) Marry and stock all condiments

58) Reset tables for next meal period

59) Complete all closing reports

60) Perform errands in and outside of the restaurant

61) Maintain inventory

Secondary Job Functions:

1) Obtain cigars/cigarettes when requested by guests or managers

2) Follow maintenance program and cleaning schedule, including polishing silverwares

3) Replace flowers in bud vases

4) Update menus and wine lists

5) Legibly document pertinent information in outlet log book

6) Legibly document maintenance needs on work orders and submit to manager

7) Attend menu and wine tasting

8) Take & input reservations

9) Work at off-site premises

Note:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

Go Beyond @SonestaHotels
We are an organization built on people, thoughts, and ideas, all working towards fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations-by being persistent, resilient, and constantly seeking new and creative ways to succeed. "Doing the Right Thing" and "Going Beyond" are the principles that guide our every action.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or qualifications for the job. This job description is subject to change at any time.

Additional Job Information/Anticipated

Pay Range

Hourly compensation of $16.50 - $22.00. Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.