Sr Director Commercial Excellence & Operations, Americas (Finance)

We anticipate the application window for this opening will close on - 6 Jun 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
About Us

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to alleviate pain, restore health and extend life. We challenge ourselves and each other to make a tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

Diabetes Operating Unit

Join our Diabetes Operating Unit, where we are dedicated to enhancing the lives of individuals in the global diabetes community. We empower people with diabetes to live life on their own terms through meaningful innovation and personalized support. Our mission is to meet them wherever they are in their journey, providing solutions that simplify their lives. Our cutting-edge portfolio is designed to offer greater freedom and improved health outcomes, enabling better glucose control with less time spent managing the disease.

Medtronic is embarking on an exciting journey and has recently announced their intent to separate the Diabetes operating unit, aiming to foster growth and innovation. This strategic move allows us to reallocate resources and investments across Medtronic, empowering the Diabetes team to operate with increased speed and agility. As an independent entity, Diabetes will be poised to drive impactful innovation and enhance our impact on patient care. Join us during this transformative time and be part of a team that's making a real difference.

For more information, visit us at www.medtronic.com and www.medtronicdiabetes.com .

A Day in the Life:

We are seeking a visionary and experienced leader to join us as the Senior Director of Commercial Excellence and Operations and will report to the Head of Americas, Diabetes. In this influential role, you will spearhead the strategic and operational initiatives that empower the sales organization within Medtronic's Diabetes Operating Unit across the Americas region. Your focus will be on sales operations support, sales training, sales force optimization, and driving operational excellence to achieve business objectives. As a thought partner to the Head of the Americas and the Americas Leadership Team, you will drive organizational excellence and goal attainment. You'll leverage insights and analytics to guide decisions, optimize resources, and foster a high-performance culture.

The preferred location of the role is at HQ in Northridge, CA (LA Metro-area), San Antonio, TX or Duluth, GA (Atlanta Metro-area).

Key Responsibilities

Operational Strategy Development:

• Develop and implement operational strategies to enhance sales performance and efficiency.
• Identify opportunities for process improvements and implement solutions to optimize operations.

Sales Enablement Leadership and Support:

• Provide comprehensive operational support to the sales team, including CRM management, analytics, and reporting.
• Ensure seamless integration and adoption execution of sales processes across the commercial organization.
• Lead efforts to optimize technology for a more efficient and productive commercial organization. Assess current capabilities, guide future choices, and collaborate with related departments to execute the optimal design.

Sales Training:

• Collaborate with sales leadership to design and implement effective field and inside sales training programs.
• Evaluate training outcomes and continuously improve programs to enhance sales skills and knowledge.
• Collaborate with market leaders in Canada and Latin America to ensure sales training is optimized and effective for all customer facing roles.

Sales Force Optimization:

• Analyze sales force data to identify areas for improvement and optimize resource allocation across customer-facing roles.
• Implement strategies to maximize sales team productivity and effectiveness.
• Continuously assess productivity and efficacy of the sales teams and make recommendations for improvements as needed.

Operational Excellence:

• Drive initiatives to achieve operational excellence, focusing on quality, efficiency, and customer satisfaction.
• Monitor and assess operational performance, making adjustments to meet strategic goals.

Cross-Functional Collaboration:

• Partner with marketing, finance, and product teams to support sales initiatives and align business strategies.
• Collaborate with the transformation office to develop and execute initiatives to drive performance and efficiency.
• Facilitate effective communication and collaboration across departments.

Team Leadership:

• Lead and develop a high-performing sales operations team, fostering a culture of continuous improvement and innovation.
• Mentor and support team members in achieving professional growth and success.

Qualifications

• Bachelor's degree in Business, Operations Management, or a related field (MBA highly preferred).
• 15+ years of experience in sales operations or business operations within the medical device industry
• Proven track record in sales operations support, training, and optimization.
• Strong leadership and team management skills, with 10+ years of managerial experience; and
• Excellent analytical, problem-solving, and communication abilities.

Skills and Competencies

• Expertise in CRM systems and sales operations processes.
• Ability to manage multiple projects and priorities in a dynamic environment.
• Strong interpersonal skills with a focus on collaboration and teamwork.
• Proven seniority, comfortable in interactions with senior leadership levels (up to C-suite).

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

Our Commitment

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

The provided base salary range is used nationally in the United States (except in Puerto Rico). Base pay is based on numerous factors and may vary depending on job-related knowledge, skills, experience, etc.

EEO Statement
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$200,800.00 - $301,200.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

This position is eligible for an annual long-term incentive plan.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.