General Manager (Aquatics & Track Center) (Security)
The General Manager oversees building operations and all staff members for Mylan Parks Aquatics and Track Center.
It is the General Managers responsibility to ensure strategic goals are met by setting operational policies, creating and maintaining budgets, managing employees, networking within the community to help raise awareness of the Mylan Park Aquatics & Track Center. Our desired candidate is an adept leader with a strong business mind and a knack for organization, collaboration, and team member development.
The General Manager is accountable for the success of the facility measured by growth and profitability.
Essential Duties and Responsibilities
Advance program and product planning.
Advance program and product marketing.
Program and product delivery.
Ensure plans for daily activities are developed and executed.
Analyze performance and financial data to measure growth and profitability.
Ensure each department is properly staffed and trained.
Ensure the physical plant exceeds guest expectations (e.g. cleanliness, aesthetics, systems)
Monitor budget
Coordinates with other departments (e.g. human resources, finance, sales/marketing) to ensure the property is able to achieve its goals
Ensure departments are contributing efficiently to the overall goals of the property.
Ensure annual budgets are submitted in accordance with company policy.
Responsible for the conduct of all property employees.
Ensures appropriate disciplinary action is taken when required.
Performs other related duties as required by the corporate office.
Communication with ESM Management Team.
Specific Responsibilities
Advance Program Planning:
Programs for every session should be decided upon at the finish of the same session of the previous year and should be based on the success or failure of the just completed programs, necessary improvements and changes, and customer and staff feedback.
The goal for every session is to fill the maximum amount of league, tournaments, events and youth services with programming. Until all time is filled, new programs need devising and implementation.
The final slate of programs should be in place nine months in advance of the session.
Advance Program Marketing:
Review with staff the success or failure of the marketing efforts for the just completed session.
Review slate of programming for the session for the next year.
Develop marketing strategy for programming.
Direct and supervise staff on execution of marketing plan.
Program Delivery:
Direct and supervise front counter and other staff so that programs are run timely and efficiently.
Assign responsibility for specific programs to individuals and monitor their management.
Make sure all programs are balanced, schedules fair, and the information is communicated timely and correctly.
Follow up with customers to gain feedback on products and focus on guest retention and product improvements.
Employee Management:
All employees report to the General Manager.
The GM will make all other employees aware through written instructions of ongoing and seasonal tasks. No employee will go wanting for work for lack of instruction.
GM will direct the employee scheduler for the appropriate skill and quantity of other employees to each week.
GM will work directly with ESM Human Resources with regards to staffing, to include recruiting, hiring, onboarding, training, counseling and termination.
Establish staff culture, morale and vision.
Conduct annual evaluations.
Facility Management:
All building systems are set correctly for efficient and economic operation.
Direction of maintenance staff to keep facility clean and in good repair.
Direction of counter staff to keep fields, courts and rooms properly set-up and lined.
Income and Expenses (AR, AP & Payroll):
Work with ESM VP of Finance to manage AR, AP, and Payroll
Supervise with the ESM VP of Finance the Mylan Park Aquatics and Track Center staff and AR/AP employee to see that all fees are collected timely. Make changes to procedures as appropriate.
Set pricing for all programming.
Work with ESM VP of Finance to track and control ongoing expenses; in particular, cost of goods sold, utilities, facility and administrative expenses. Work with Personnel scheduler and VP of Finance to control wages.
Ensure that all employees are abiding by proper cash handling procedures.
Monitor profit and loss.
Develop an annual budget, allocate funds and monitor monetary outflow.
Meeting and Reporting:
Meet weekly with other staff members to update and review facility operations and events within a 10-day forecast, as well as discuss new business/events on the horizon
Meet and report biweekly with the ESM Management team
Work Environment
The General Manager normally performs their duties in a temperature and humidity-controlled environment. Occasional exposure to ambient outside weather conditions is required when performing daily inspections of the property and grounds.
Physical Demands
Standing: Frequently (33-66%)
Sitting: Constantly (>66%)
Walking/Running: Frequently (33-66%)
Bending/stooping: Occasionally (<33%)
Reaching/twisting: Occasionally (<33%)
Lifting/pushing/pulling: Occasionally (up to 25 lbs) (<33%)
Hearing: Constantly (>66%)
Talking/shouting: Constantly (>66%)
Seeing: Constantly (>66%)
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
