Director of Professional Services (Personal Services)
Director of Professional Services The Director of Professional Services will have responsibility for the delivery of Harris School Solutions- Enterprise Financials products to our customers. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.
Harris School Solutions - Remote
What your impact will be:
- Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
- Regular monitoring & measuring of the priorities, providing coaching and guidance to team members
- Collaborate with various levels of team members to maximize the effectiveness of the business as a whole
- Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
- Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
- Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.
- Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
- Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
- Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
- Present financial, project, and customer satisfaction related presentations to senior management.
What we are looking for:
- Direct leadership and experience in the delivery of professional services
- Experience in delivering multiple product solutions and managing a diverse team of professionals
- 8+ years of management experience
- Experience managing groups of 10 people or more; experience developing and promoting managers and leaders
- Demonstrated experience in managing distributed, remote teams
- Experience with remote delivery models and the delivery of cloud solutions
What would make you stand out:
- Experience in implementing ERP/ Financial solutions in the public sector
- K12 financial or human capital experience
