Technical Communicator (Creative Design)

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell service and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

 

THIS POSITION IS LOCATED IN WEST SACRAMENTO CA.

QUALIFICATIONS REQUIREMENTS

To qualify for the position of Power Systems Technical Communicator an individual must possess a strong Caterpillar technical background in Industrial Engines. Experience and knowledge of Electric Power Generation systems, Marine and or Petroleum would be considered the equivalent to Industrial engine knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Responsible for technical assistance with all Power Systems issues included but not limited to Industrial engines and Electric Power Generation systems.
• Work directly with all levels of technicians and supervisors for all technical needs.
• Work directly with the Caterpillar parts and service representatives for technical assistance and goodwill for product support.
• Assist supervisors and other members of management with administration of warranty, service letter administration, and extended service coverage contracts.
• Assist in developing training schedules for technicians and provide training as needed on Caterpillar SISWEB/TMI and other web-based dealer systems.
• Research and investigate repair status information for customers, technicians and other department employees as required.
• Performs other technical communicator duties including requests to factory engineering for technical assistance as well as documenting and reporting product problems.
• Assist in preparation of quotes for customers as required.
• Some driving is required
• Other duties as assigned.

QUALIFICATIONS

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accurate - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

  EDUCATION AND/OR EXPERIENCE

 High school diploma or general education degree (GED); and/or five years related experience or equivalent combination of education and experience.  Must have experience in engine rebuilding and reuse guidelines for Caterpillar components.  Must have experience with and full understanding of diesel and gas fueled engines, controls, fuel, lubrication and cooling systems.  An understanding of AC power generation, control and distribution, including power output, power factor, circulating current and generator harmonic measurement and calculations a plus. 

 SKILLS & ABILITIES

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of this organization.
• Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to conduct oneself in a manner that is always professional and business-like.
• Must have experience with computers.

CERTIFICATES, LICENSES, REGISTRATIONS

 Must have a valid California driver's license and a clean DMV report. 

 PHYSICAL DEMANDS

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle, feel objects, tools or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. 

The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee regularly works near moving mechanical parts and is regularly exposed to fumes or airborne particles. The employee frequently works in outside weather conditions and is occasionally exposed to toxic or caustic chemicals and vibration. The employee occasionally works in high or precarious places, and the noise level in the work environment is usually moderate.

COMPENSATIONS 

Pay Range: $85,000 - $105,000 Annually

Pay Range Dependent on Knowledge, Skills, and Ability.

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Monthly salary.  Excellent company-paid benefits including medical, dental, retirement, vacations and holidays.

Holt of California is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Power Systems