Member Services Specialist (Sales)

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

Full Benefits Package Including 401(k) Plan
Orthodontic Coverage
Paid Time Off
Paid Holidays
Paid Parental Leave
Fertility Assistance
Relocation Opportunities
Paid Uniforms
Boating Discount

The Member Service Specialist serves as the first point of contact for Members, vendors, and guests, providing exceptional hospitality and support. This position is responsible for assisting Members with their immediate needs. This may include, but not limited to, answering phones, checking vendors in and out, giving information on the facility, products and services, assisting with reservations, and collecting payments. This position may also assist with daily facility checks to uphold cleanliness and safety standards.

ESsential Duties and Responsibilities
§ Answer and direct incoming phone calls in a professional and courteous manner.
§ Greet and check vendors in and out daily, ensuring proper documentation and adherence to protocols
§ Maintain and update Member files to ensure accuracy and completeness
§ Responding to member questions and needs via phone, email and in person
§ Conduct daily facility and restroom checks to uphold cleanliness and safety standards
§ Deal with conflict effectively, courteously, and tactfully
§ Provide information on marina products and services
§ Provide excellent hospitality and customer service
§ Available to work weekends and overtime when required
§ Other duties as assigned by Manager

Safety and Environmental Responsibilities
§ Follow SHM Safety and Environmental rules and complete required related training
§ Wear proper personal protective equipment as required for the task or work area
§ Report all accidents, injuries, spills and near misses immediately

Technical and Physical Requirements
§ High school diploma or equivalent preferred
§ Prior marina experience preferred
§ Prior experience in a receptionist or customer service role preferred
§ Proficient in Microsoft Office and basic computer skills
§ Ability to multitask and remain calm under pressure
§ Ability to sit for long periods of time
§ Ability to lift 10 pounds

Minimum Soft Skills Qualifications
§ Eagerness to engage in a growing, fast paced, and industry-leading company
§ Consistently treats others with dignity and respect
§ Genuinely serves others with humility and a positive attitude
§ Frequently demonstrates a bias toward action
§ Always communicates effectively and courteously with fellow teammates and members
§ Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
§ Shows resolve and overcomes difficulties in a positive and productive manner
§ Gladly provides responsive, and high level of service to our teammates and members
§ Eagerly puts forth the extra effort to accomplish duties
§ Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs

The Company
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.