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Inspira Financial Trust, LLC

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Health & Benefits Manager, Account Management (Remote) (Finance)



  • Responsible for increasing client satisfaction, retention, and growth by efficiently delivering competitive services through a fully integrated organization staffed by knowledgeable, client-focused professionals
  • Maintains oversight of functions within Client Services which provides focused service from pre-sale consultation through initial post-sale client administration
  • Support in fostering strong, long-term partnerships with clients, consulting community and channel partners
  • Executes strategic and operational plan in support of business client service objectives and initiatives
  • Manages a team of professional employees and/or supervisors

Responsibilities

  • Lead and manage team effectiveness by identifying and resolving technical, operational, and personnel challenges across teams
  • Assesses individual and team performance on a regular basis and provide candid and timely developmental feedback; monitors training plans and ensure training needs are met
  • Develops, monitors and reviews performance reports and service performance trends for each account against the plan and recommends specific actions or remedies as necessary
  • Establishes a clear vision aligned with company values; sets specific achievable objectives and action plans; motivates others to balance customer needs and business success
  • Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational and team problems
  • Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals; builds a cohesive team that works well together
  • Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers
  • Drive innovation and growth by focusing on automation and/or process improvements that can positively impact resource capacity.
  • Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers
  • Other duties as assigned

Typical schedule for this position is Monday to Friday, from 8 am CT to 5 pm CT. 10%-15% travel nationwide. Apply
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