Customer Support Analyst (Administrative)
OVERVIEW
Harris is seeking a Customer Support Analyst for our School Nutrition Division. We're looking for a bright, energetic, and positive professional who is passionate about delivering exceptional customer service. In this role, you will have direct, day-to-day interaction with our valued customers, helping resolve a variety of software-related issues to ensure a seamless user experience.
JOB DUTIES & RESPONSIBILITIES
Diagnose and troubleshoot software and hardware issues.
Collaborate closely with the Support team to identify, escalate, and resolve customer concerns.
Respond promptly and professionally to customer phone calls, emails, and support tickets.
Develop and maintain in-depth product knowledge to handle both first-level and escalated support cases.
Leverage AI tools and technologies to enhance problem-solving, automate routine tasks, and improve support efficiency.
Contribute actively to initiatives that drive customer satisfaction and service quality.
Document and track client interactions, issues, and resolutions in our support systems.
Deliver client training sessions via webinars or on-site visits as needed.
Required Skills & Qualifications
At least three years of prior call center or technical support experience.
Strong troubleshooting, analytical, and critical-thinking abilities.
Excellent verbal and written communication skills.
Proficiency in using AI tools (e.g., chatbots, AI-based diagnostics, automated reporting, or knowledge bases) to assist in daily tasks.
Strong organizational and time management skills; able to multitask effectively.
Self-motivated and able to work independently as well as collaboratively within a team.
Flexible and adaptable, with the ability to work in a dynamic and evolving environment.
Confident working with diverse customer personalities and needs.
Excellent computer skills, including proficiency with Microsoft Office Suite.
Ability to type a minimum of 40 WPM.
Knowledge of SQL/Firebird databases is a plus.
Experience in education, school environments, or school food service is preferred.
About Harris Computer:
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
- Instagram: @weareharris
- LinkedIn: Harris Computer
