Operations Supervisor-Cardiology (Finance)

Nemours is seeking an Operations Supervisor in our Cardiology Department.

In collaboration with Cardiac Center Leadership, the Operations Supervisor oversees the administrative, and Operational activities of their assigned division. The Operations Supervisor is responsible for the clinical flow of the assigned division with direct oversite and participation in the administrative and clinical activities related to patient care.

Essential Functions:

Collaborates with Department Chairs, Division Chief, Nursing and Administrative leadership to provide administrative and operational oversight of the assigned division (s).

Fosters relationships to support the Division Chief in the development, communication, and implementation of the division's goals and objectives.

Administrative:

Serves as primary contact for the division by answering telephone calls and emails in a timely manner.

Manages physicians and advanced practice provider clinic, OR and administrative schedules including but not limited to coordinating and scheduling meetings.

Serves as primary Timekeeper in Kronos as it relates to payroll.

Orders office and clinical supplies and maintains appropriate par levels.

Serves as a delegate for physicians and submits reimbursement request in Harmony.

Monitors/Reports trends related to operational metrics to ensure optimal charge capture, chart closure/documentation, clinical volumes/productivity, patient satisfaction, Quality & Safety metrics etc. and works with Division Chief, nursing, and administrative leaders to develop and implement countermeasures when necessary.

Ensures Patient access is maintained for physician and non-physician scheduling templates to achieve access and productivity goals.

Prepares communication such as memos, emails, reports, and other correspondence.

Interacts with department and ambulatory leadership to resolve daily operational problems, improve coordination of systems and processes, and works toward mutual goal attainment.

Assist with credentialing and reappointments for medical staff and non-physician providers.

Organizes/coordinates maintenance and ensures office is maintained in a clean and orderly manner.

Clinical Flow and Optimization:

Ensures complete and accurate registration, including patient demographics and accurate insurance information, schedules appointments and confirms appointments to minimize patient no shows.

Serves as a system navigator by greeting patients/families in person or via phone by serving as the primary point of contact to ensure an exceptional patient experience and outcomes including but not limited to coordinating/obtaining dental clearance for procedures, providing school/work excuses, facilitating FMLA paperwork.

Serves as a patient/family advocate by problem solving barriers related to the healthcare system including but not limited financial, social barriers, interpreter services, transportation, prescriptions, and referrals.

Addresses referrals in a timely manner and coordinates with patient financial services department internal to Nemours as well as partner hospital.

Contacts review organizations and insurance companies when necessary to ensure approval requirements are met and coordinate peer to peer reviews when requested.

Promotes all aspects of continuous improvement by leading and/or participating in continuous improvement efforts through Daily Management systems, leading division huddles and participating in mid-tier huddles for problem escalation.

Assures safe work practices are used by all associates in the division by promoting a positive attitude and treating others with respect, dignity, while promoting patient safety initiatives and a "Just Culture".

Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor.

Requirements:

Associate's degree required; Bachelor's preferred

Proven track record of working collaboratively with physician, nursing and administrative leadership.

Experience working in a healthcare system or ambulatory practice required.