Sr. Ops Enablement Manager (Remote) (Finance)

The Ops Enablement Sr Manager will report to the Director, Ops Enablement. This role is responsible for designing and executing Inspira's efforts around continuous improvement and client experience. The Ops Enablement Sr Manager is responsible for leading and executing Continuous Improvement projects and initiatives under Ops Enablement by engaging with leaders across the organization. The ideal candidate will be strategic, innovative, and strong Continuous Improvement practitioner with a solid analytic foundation and experience with concepts like Lean Six Sigma.

• The Ops Enablement Sr Manager, executes capabilities that will continuously improve Inspira's ability to delight clients with simple, intuitive, and frictionless experiences that drive value.
• Lead and manage cross-functional projects aimed at improving customer experience and operational efficiency.
• Utilize Lean Six Sigma methodologies to identify, analyze, and implement process improvements.
• Collaborate with stakeholders to understand customer needs and pain points and develop solutions to address them.
• Partner with internal stakeholders across the firm to identify business process improvement opportunities and lead them through a Lean Six Sigma, DMAIC (Define, Measure, Analyze, Improve, Control) methodology to improve customer experience.
• Conduct data analysis to identify trends, root causes, and opportunities for improvement.
  • Monitor and report on project progress, ensuring alignment with business objectives and timelines.
• Foster a culture of continuous improvement and innovation within the team and across the organization.
• Act as a key driver for change within the business, aligned to supporting project execution and toll-gating and helping them to learn, understand, adjust, and grow with the business Lean Six Sigma transformation.
• Drive LSS and other Continuous Improvement projects with hands-on involvement in the project methodology beyond mentoring the project team.
• Assist with the definition of potential projects to support the future growth of business by identifying, quantifying and comparing potential projects, and playing an active role in the prioritization process.
• Actively identify potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner.
• Partner with internal stakeholders across the firm to conduct process studies, including but not limited to process mapping, metrics assessment and analytics, conducting process health assessments identifying business process opportunities to improve customer experience.
• Ensure disciplined, data-driven, well-documented approaches to improving end-to-end operational performance led by voice of the customer.
• Assist in tracking project progress, collecting data, and reporting on key performance indicators.
• Accountable for communication and status updates back to services and operations on identified and prioritized improvement opportunities progress and timeline with technology and business.
• Utilize industry best practices, techniques, and standards throughout entire project execution.
• Lead multiple Ops Enablement initiatives to improve process capabilities and control. Support and manage ~ 3-4 initiatives at a time.
• Support the training, coaching and development of team members on Lean Six Sigma principles and tools.
• Other duties as assigned

Typical schedule for this position is 8 a.m. CT to 5 p.m. CT. 10% to 15% travel.