Senior Service and Repair Manager (Finance)
As a Senior Service and Repair Manager here at Honeywell, you will lead and elevate the entire spectrum of our organization's service and repair operations. Leading with strategic vision, you will oversee the development and implementation of cutting-edge policies and procedures to optimize efficiency. Your primary focus will be to ensure the timely and efficient delivery of service and repair solutions, maintaining an unwavering commitment to customer satisfaction.
Equipped with a keen analytical acumen, you will monitor and refine performance metrics, driving continuous improvement initiatives. Collaborating seamlessly with cross-functional teams, you will address complex customer issues and escalations, instilling a culture of collaboration and customer-centricity. The effective management and optimization of the service and repair budget and resources will be under your purview, emphasizing a judicious balance between cost-effectiveness and operational excellence. As a technical authority, you will provide expert guidance to the team, ensuring adherence to safety and quality standards.
You will report directly to our [title] and you'll work out of our [City, State] location on a [Hybrid, On-site, Remote] work schedule.
As the Senior Service and Repair Manager, your strategic leadership will be the catalyst for transformative excellence in our organization's service and repair operations. This role is not just about managing service and repair; it's about influencing the trajectory of our organization's success, setting new industry standards, and ensuring the unwavering satisfaction of our customers. If you are ready to make a profound impact by leading transformative initiatives, we invite you to be a key driver of success in our dynamic team.
At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.As a Senior Service and Repair Manager at Honeywell, you will lead and elevate the entire spectrum of our organization's service and repair operations, overseeing the development and implementation of cutting-edge policies and procedures to optimize efficiency, ensuring the timely and efficient delivery of service and repair solutions, and maintaining an unwavering commitment to customer satisfaction.YOU MUST HAVE
- 6+ years' experience in service and repair management, preferably in a similar industry.
- Strong knowledge of service and repair processes and methodologies.
- Experience in customer relationship management and customer satisfaction measurement.
- Excellent problem-solving and analytical skills.
- Strong communication and leadership abilities.
- Bachelor's degree in Engineering or a related field.
- Demonstrated strong leadership and team management skills.
- Ability to thrive in a fast-paced and dynamic environment.
- Excellent interpersonal and communication skills, both written and verbal.
- Passion for continuous learning and professional development.
- Strong customer focus and service orientation.
- Lead and elevate the entire service and repair operations, providing strategic direction and ensuring alignment with organizational objectives
- Develop and implement comprehensive service and repair strategies, policies, and procedures to optimize operational efficiency
- Ensure the timely and efficient delivery of high-quality service and repair solutions to customers, maintaining a strong focus on customer satisfaction
- Monitor and analyze service and repair performance metrics, identifying areas for improvement and implementing corrective actions
- Collaborate with cross-functional teams to address and resolve complex customer issues and escalations, driving a collaborative and customer-centric approach
- Manage and optimize the service and repair budget and resources, ensuring cost-effectiveness and making data-driven decisions to enhance operational efficiency
- Provide expert technical guidance and support to the service and repair team, ensuring compliance with safety and quality standards
- Drive continuous improvement initiatives to enhance service and repair processes and uphold the highest industry standards
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
