Outreach & Communications Specialist (Education)

Title:  Outreach & Communications Specialist

Location:  Remote/Nationwide

Security Clearance: Moderate Risk Background Investigation (MBI)

Schedule: This is a full-time position that typically works business hours Monday through Friday. Hours may vary depending on needs and may at times include travel, evenings, or weekends to meet specific project requirements or time zones.

Salary Range: $55,000-65,000

***CONTINGENT UPON AWARD***

About KACE:

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation's safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it's The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy, and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary: 

The Outreach & Communications Specialist is responsible for developing and executing communications, marketing, and stakeholder engagement strategies that raise national awareness of the NamUs program. This role drives public education, media outreach, and stakeholder participation through digital campaigns, content development, event planning, and performance tracking. The specialist works closely with internal teams and external partners to ensure consistent, accurate, and accessible communication aligned with the program's forensic and public safety mission. 

Essential Functions and Responsibilities:

• Create and manage content for NamUs social media, press releases, newsletters, and public-facing educational materials. 
• Design outreach materials tailored to law enforcement, medical examiners, families of the missing, and other key audiences. 
• Develop and implement campaign strategies that promote NamUs services, forensic tools, and public access to databases. 
• Coordinate and support training sessions, awareness events, and media campaigns such as Missing Person Days and community-based outreach initiatives. 
• Monitor and report on communication and outreach metrics, using tools like HubSpot, Google Analytics, and Tableau. 
• Conduct stakeholder engagement through surveys, feedback loops, and in-person events to evaluate and refine outreach efforts. 
• Ensure messaging is accessible, culturally responsive, and aligned with DOJ and NIJ guidelines. 
• Collaborate with forensic, IT, and program teams to translate complex information into user-friendly content. 
• Respond to public inquiries, media requests, and FOIA-related communications in a timely and professional manner. 
• Maintain a digital asset library and consistent brand identity across all communication platforms. 
• Attends required internal and external training and at least one national in-person user group/professional training meeting per year. 
• Perform Other duties as assigned. 

Minimum Qualifications & Skills

• Bachelor's in Marketing, Communications, or related field 
• 2+ years using marketing/analytics tools (HubSpot, Tableau, etc.) 
• Ability to plan, execute, and evaluate communication strategies that align with national public safety priorities. 
• Proficiency in producing high-impact digital content, including graphics, videos, and written narratives. 
• Skilled in platforms such as HubSpot, Tableau, Canva, and major social media management tools. 
• Experience designing community-based campaigns that engage diverse stakeholders including tribal and underserved communities. 
• Strong ability to simplify complex forensic and technical topics for public understanding. 
• Ability to analyze outreach impact using metrics, dashboards, and stakeholder feedback mechanisms. 
• Competence in planning and executing virtual and in-person outreach events, trainings, and national campaigns. 
• Comfortable working across forensic, technical, and administrative teams to align communication objectives. 
• Knowledge of communication practices in compliance with federal accessibility and privacy regulations. 
• Demonstrates empathy and understanding in engaging families of missing persons and vulnerable populations.  

Clearance: 

• Moderate Risk Background Investigation (MBI) required
• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.

Security Requirements/Background Investigation Requirements: 

• Must be a U.S Citizen
• Residency requirement - 3 consecutive years in the last 5 years. 
• Successfully passing a background investigation including drug screening.    

Physical Requirements/Working Conditions:

• Alternate Sitting or Standing at Will: The employee has the flexibility to choose between sitting or standing as needed.  
• Walking/Mobility: Must have mobility to attend meetings.  
• Climbing/Stooping/Kneeling: 0% - 10% of the time. 
• Lifting/Pulling/Pushing: 0% - 10% of the time. 
• Fingering/Grasping/Feeling: Must be able to write type (55 wpm), enter text or data into a computer or other machine by means of a traditional keyboard 100% of the time. 
• Sitting: Sitting for prolonged and extended periods of time.  

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@kacecompany.com.