Manager, Residential Services (Finance)

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

SCOPE OF ROLE

Reporting to the Director, Residential Services, the Manager, Residential Services will contribute to client access, engagement, and positive SUD/Behavioral Health outcomes for clients at our residential treatment center. You will provide daily management, supervision and policy implementation for the residential treatment center while supervising the direct care staff. You will ensure best practices and guidelines are adhered to by all staff members. The Manager, ensures most importantly, the safety and well-being of all Signature Health clients.

HOW YOU'LL SUCCEED

• Effectively manage and oversee the daily clinical and administrative objectives and 24/7 staffing of the Residential Services team at your assigned location(s).
• Management support may be required for alternate locations on an as needed basis for backup coverage.
• Manager may be responsible for ongoing coverage of multiple Residential sites in collaboration with the Supervisor Behavioral Health, Residential.
• Be actively engaged when overseeing your team member's individual performance which should include ongoing coaching, development, and meeting objectives through the annual review process.
• Lead by example by providing ongoing communication, teaching, and training to team members.
• Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team.
• Plan and oversee all client care operations and programs including site referrals, admissions, the development of treatment plans, and documentation/progress notes.
• Coordinate counselor and residential specialist schedules and plan for site coverage.
• Provide leadership to the behavioral health services staff through appropriate decision-making, work assignment allocations, supervision, reviews, consultation, training and support.
• Conducts residential orientation for all new residents, and new staff members conducting services in the residential treatment facility; may be in collaboration with Supervisor or other Signature Health residential team member(s).
• Assist in resolving client grievances related to the Residential team.
• Provide expertise to team members when dealing with crisis intervention.
• Ensure residential staff practice is within scope of their respective licensing/certifying boards.
• Provide the team with clinical training opportunities for continuous development.
• Develop and implement policies and procedures that meet/exceeds ODJFS, OMHAS and CARF standards to obtain and maintain licensure in good standing.
• Monitor compliance to legal guidelines, internal policies and quality standards; ensures maintenance of clinical documentation of behavioral health staff in accordance with OMHAS standards.
• Assist in the strategic planning and implementation of growth strategies for residential services at your assigned location.
• Establish and maintain excellent community relationships and serves as a community representative for Signature Health's residential services for that site.
• Other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE

• Master's Degree required.
• Valid unencumbered license in the state of Ohio required; Licensed Independent Social Worker (LISW) or Professional Clinical Counselors (PCC) required.
• 5+ years of experience in the Behavioral Health field required.
• Minimum 1 year of supervisory experience required. 2+ years of supervisory or management success preferred.
• Extensive experience in the treatment and care of adults with mental health and substance use issues. Residential treatment experience preferred.
• Strong clinical skills in developing treatment plans, writing progress notes and conducting psychosocial assessments.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Proficiency in Microsoft Office products.

COMPETENCIES

• Builds Confidence in Success
• Resolving Conflicts
• Adaptability
• Leadership
• Building Talent and Coaching
• Decision Making/Problem Solving
• Creating a Culture of Trust and Collaboration
• Communication

WORKING CONDITIONS

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required, including availability by phone for on-call needs.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.