Operations Manager, Cardiac (Finance)

Nemours is seeking an Operations Manager in our Cardiac Department.

This position oversees the administrative and business operational activities of their assigned division(s) within the Cardiac Center by working collaboratively with clinical and administrative leadership to ensure operational success.

Essential Functions:

Works with the AVP, Service Line Administrator, Directors, and Managers to provide administrative and business operational oversight within assigned division(s).

In collaboration with the AVP, Service Line Administrator, Division Chief and AVP, Nursing and clinical operations is responsible for developing operating and capital budgets including but not limited to developing productivity goals (budgeted RVUs, Visits, cases) and to identify appropriate staffing levels for assigned divisions.

Actively participates in cross campus collaboration as it relates to margin improvement efforts, leveraging continuous improvement methods to identify cost effective revenue enhancements and expense reductions to be implemented across campuses and/or program expansion efforts.

Monitors/Identifies trends, and reports operational metrics to ensure optimal charge capture, chart closure/documentation, staffing ratios, revenue and expenses, clinical volumes, RVU productivity, Patient Satisfaction, Quality & Service Metrics, etc. and develops and implements countermeasure when necessary.

Promotes customer service and all aspects of Nemours strategy by working collaboratively with the AVP, Service Line Administrator, Division Chief, AVP, Nursing and Clinical Operations, Nurse Managers, and other members of the management team.

Ensures patient access is maintained by validating templates and develops countermeasures when necessary.

Promotes all aspects of continuous improvement by leading and/or participating in continuous improvement efforts through Daily Management systems, attending tiered huddles, serving as a coach for assigned areas and interacting with other departments which may also include hospital-based associates working at Nemours or Partner Hospitals to resolve daily problems, improve coordination of systems, and processes as it relates to mutual goal attainment.

Assures safe work practices are used by all associates of the department, promotes a positive work attitude within the department and treats associates with respect, dignity, and fairness while maintaining accountability.

Serves in a direct reporting relationship for the Cardiac Center Executive Assistant team, and other business support staff as assigned with a commitment to teaching, coaching, and mentoring and completes annual performance reviews.

All other duties as assigned.

Requirement:

Associate degree required - Bachelor's preferred

Relevant experience in the presentation of written and oral materials, interaction with Medical Leadership, Administration and and self-directed project completion.

Demonstrated record of progressively responsibility as it relates to administrative experience in health care, preferably pediatric or specialty related.