Service Supervisor (Engineering)
Summary:
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.
Duties & Responsibilities:
The Service Supervisor is responsible for 50% technician duties and 50% managing workflow in Wichita Customer Service area for both Avionics and RTS.
The Lead is considered a key point of contact for Customer Care requests and repair related actions for CS value stream activities.
Supervisory Responsibilities:
- Provides direction and gains compliance. Takes responsibility for subordinates' activities.
- Responsible for On Time Delivery and Quality of Repairs in Service Center.
- Demonstrates organizational and time management skills.
- Excellent organizational Skills a must including prioritization of work, time management and project management tools.
- Responsible for executing area 5S plan
- Coordinate use of resources to optimize efficiency including coordinating ATE time
- Update Daily reporting, coordinate overtime, address holds daily/weekly (as required).
- Respond to OTS and Quality related questions from Customer Care
- Support Overtime requirements including working weekends as necessary (rotational)
- Support and execute Cross Training plans
- Report and address daily OTS Risks and Results
- Coordinates planned absences with supervision, reports unplanned absences in a timely manner.
- Recognizes and reports quality problems. Looks for ways to improve and promote quality.
Duties/Responsibilities:
- Troubleshoot, diagnose, modify, replace and repair electrical components, parts, equipment, and systems as directed through verbal or written directions, diagrams, drawings, or specifications.
- Maintains and makes necessary operating adjustments to test units.
- Determines material or replacement needs and a logical method for repair; takes appropriate action to meet those needs and makes repairs.
- Follows all established ESD (Electrostatic Discharge/Damage) requirements
- Maintains ESD management for team documentation
- Maintains records related to electronic and electrical equipment.
- May complete rework on assemblies and/or systems as a result of testing
- Prepares technical reports summarizing findings and recommending solutions to technical problems.
- Meet daily/weekly OTS requirements
- Performs other related duties as assigned
Pre-Requisites / Skills / Experience Requirements:
Required Skills/Abilities:
- Thorough understanding of electronics principles and design.
- Ability to read schematics and related engineering documents
- Soldering fine pitch and SMD components.
- Proficient in Microsoft Office Suite or related software
- Excellent problem-solving ability.
- Ability to follow highly complex directions.
- Excellent verbal and written communication skills.
- Utilizes a good understanding of electronic theory to effect timely repairs.
- Ability to troubleshoot technical problems down to component level
Education and Experience:
- Associates degree in Electronics and/or equivalent experience preferred.
- Working knowledge of RF theory/technology.
- Experience using hand-held and/or benchtop RF equipment such as Signal Generators, Arbitrary Waveform Generators, Spectrum Analyzers, Oscilloscopes and Signal Analyzers.
- Desired:
- Minimum of 1 year experience working with digital and analog circuits, and RF circuitry.
- Minimum of 1 year experience with electronic and electrical troubleshooting.
- Must have previous experience in lead role and/or leadership experience in electronics industry
Physical Requirements:
- Must be able to lift up to 25 pounds at times.
- Ability to distinguish various colors of wires and distinguish electronic system sections and wiring.
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
