Order Fulfillment Specialist (Finance)
Job Purpose
The Order Fulfillment Specialist ensures the accurate and timely processing of customer orders by coordinating across sales, inventory, and warehouse teams. Responsibilities include reviewing orders, entering them into the ERP system, checking inventory, managing allocations, and communicating with internal and external stakeholders. They also identify and resolve fulfillment issues and help improve workflow efficiency.
Essential Duties and Responsibilities
Core Job Duties:
- Receive and review customer orders for accuracy and completeness
- Enter orders into ERP system
- Coordinate with sales and inventory teams to confirm order details
- Check inventory levels to confirm product availability
- Work with warehouse teams to allocate products
- Coordinate with shipping team to meet delivery deadlines
- Serve as the main contact between customers, sales, and warehouse staff
- Provide updates on order status, shipping, and delays
- Handle fulfillment-related customer inquiries and complaints
- Resolve issues like inventory shortages and delayed shipments
- Manage replacement orders, returns, and refunds as necessary
- Maintain accurate order records in the ERP system
- Identify process bottlenecks and suggest improvements
- Collaborate with cross-functional teams to enhance workflows
- Take initiative and follow through
- Contribute positively to the team
- Foster strong customer and employee relationships
- Promote open communication and learning
- Practice integrity, honesty, and empowerment
- Be authentic, vulnerable, accepting, present, and useful
- Create a meaningful and productive work environment
- Address issues directly and promptly
- Seek regular feedback from supervisors
- High school diploma
- Proficiency in Microsoft Excel
- Communication & Customer Service: Clear, effective interaction with stakeholders
- Problem-Solving: Address inventory or shipment issues promptly
- Time Management & Organization: Handle multiple priorities efficiently
- Collaboration & Teamwork: Work effectively across departments
- Process Improvement: Propose and implement efficiency improvements
- Office environment with frequent contact with employees and customers
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Maltz Sales operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
