Director of Financial Aid (Education)
The Director of Financial Aid is responsible for providing leadership, strategic direction, and oversight of the Financial Aid Department to ensure compliance with all federal, state, and institutional regulations governing student financial assistance programs. This position oversees all aspects of awarding, disbursing, reconciliation, and reporting of financial aid funds, while supporting the mission of Success Education Colleges by promoting student access and success. The Director of Financial Aid reports to the Campus Director with accountability to the Corporate/Regional Director of Financial Aid.
ESSENTIAL DUTIES AND RESPONSIBLITIES
· Provide leadership, training, and supervision to Financial Aid staff, ensuring accuracy, compliance, and excellent customer service.
· Oversee the administration of federal, state, and institutional financial aid programs, including awarding, disbursing, returning of funds, and reconciliation.
· Ensure the financial aid process is conducted in compliance with Title IV regulations and institutional policies.
· Develop, implement, and maintain departmental policies and procedures to support compliance and efficiency.
· Monitor and analyze financial aid trends, regulatory updates, and institutional performance metrics; recommend improvements as needed.
· Conduct internal reviews of financial aid files, processes, and disbursements to ensure accuracy and adherence to regulations.
· Provide ongoing training and professional development for Financial Aid Advisors and staff.
· Serve as the primary point of contact for financial aid-related audits, program reviews, and regulatory inquiries.
· Collaborate with Admissions, Student Services, and other departments to support enrollment and student retention goals.
· Communicate effectively with students and parents regarding financial aid eligibility, rights, responsibilities, and available resources.
· Represent the institution at financial aid workshops, conferences, and professional meetings.
· Perform other related duties as assigned.
KNOWLEDGE AND SKILLS
· Comprehensive knowledge of federal, state, and institutional regulations related to financial aid and Title IV programs.
· Strong leadership skills with the ability to manage, motivate, and develop staff.
· Excellent organizational, analytical, and problem-solving skills.
· Strong commitment to providing outstanding customer service to students and families.
· Ability to establish and maintain positive and collaborative working relationships across departments.
· Excellent written and verbal communication skills.
· Ability to handle sensitive and confidential information with professionalism and discretion.
· Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with financial aid software systems.
· Ability to manage multiple priorities in a fast-paced environment.
· Flexibility to work evenings and weekends as required.
EDUCATION AND EXPERIENCE
· High School diploma or equivalent is required; bachelor's degree preferred.
· A minimum of (5) years of progressive experience in financial aid administration, with at least two (2) years in a supervisory or management role.
· Demonstrated experience in compliance, reconciliation, and audit preparation.
· Prior experience in a postsecondary educational institution strongly preferred.
