ERMC Aviation LLC

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JFK Wheelchair Agent Part-Time (Finance)



General information

Job Title

JFK Wheelchair Agent Part-Time

Date

Monday, May 12, 2025

City

Jamaica

State

New York

Base Pay Rate:

$ 19.75

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

Requirements and Description

N.B.: INTERVIEWS BY APPOINTMENT, NO WALK-INS ALLOWED.

Wheelchair Agent Video Link:

https://www.youtube.com/watch?v=lLqldl7T7JA

Essential Functions / Key Responsibilities

  • Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors
  • Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
  • Oversee all customer services issues related to wheelchair bound customers.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to work in cramped or high places.
  • Must be able to carry heavy items up and down jet way stairs.

Basic Qualifications

• One+ year of relevant experience. Prior customer service experience is a plus. Must be open minded and ready to work as part of a detail-oriented team.

  • Must be a local (in-state) resident.
  • Successfully pass pre-employment drug screen and background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • Excellent customer service skills.
  • Strong work ethic.
  • Ability to work in a team-oriented environment.
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
  • Able to communicate information and instructions verbally and/or via radio equipment.
  • Able to communicate effectively in a professional manner.
  • Able to work quickly and efficiently to meet tight time restrictions.

ERMC is an equal opportunity employer Apply
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